Legal

Privacy Policy

Effective Date: March 19, 2026

At DeckWashAndStain.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your data when you visit our website or use our services.

1 Information We Collect

We collect information that you provide directly to us to provide high-quality deck restoration services. This includes:

  • Contact Information: Name, email address, physical service address, and phone number.
  • Project Details: Photos of your deck, square footage, and specific service requests.
  • Communication Records: Copies of your messages via our contact forms, emails, or text messages.

2 Use of Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Send estimates, project updates, and appointment reminders.
  • Communicate with you regarding customer service inquiries.
  • Send occasional promotional offers (only if you have opted in).

3 SMS & Mobile Communication (A2P 10DLC Compliance)

We offer the option to communicate via text message for project updates and scheduling. By providing your mobile number, you agree to receive text messages from DeckWashAndStain.com.

Consent

Mobile numbers collected for SMS purposes are gathered via a double opt-in process or explicit checkbox on our contact forms.

Opt-Out

You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

Help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.

Frequency

Message frequency varies based on your project status. Message and data rates may apply.

NO-SHARING DISCLOSURE

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4 Data Sharing and Disclosure

We do not sell, rent, or lease our customer lists to third parties. We may share data with trusted partners (such as payment processors or CRM software like HighLevel) strictly to help perform statistical analysis, send you email or postal mail, or provide customer support.

All such third parties are prohibited from using your personal information except to provide these services to DeckWashAndStain.com.

5 Security of Your Data

We secure your personal information from unauthorized access, use, or disclosure using industry-standard encryption and secure servers.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

6 Your Rights

Depending on your location, you may have the right to:

  • Request a copy of the personal data we hold about you.
  • Request that we correct or delete your personal data.
  • Withdraw consent for marketing communications at any time.

7 Contact Information

If you have questions or comments about this Privacy Policy, please contact us at:

OXE Group Inc. / DeckWashAndStain.com
Email: [email protected]
Phone: (630) 756-5767
Aurora, IL (Serving the Chicago Metropolitan Area)